Services

Build it, feed it, and make it stick.

Pacen.ai works through four practices that cover the full life of an AI system, from teaching your team to getting it launch ready. Start with one, or bring us in end to end.

01 Build: Pacen Solutions 02 Data: Pacen Analytics 03 Enable: Pacen Innovations 04 Learn: Pacen Workshops

01 · PACEN SOLUTIONS

AI agents and integrations

Most AI projects fail at the integration, not the model. We put tests around the code your AI will touch, restructure behind them, and roll out in stages with a fallback at every step. Then we build the agents, assistants, and dashboards that run inside your systems.

TYPICAL ENGAGEMENT

An AI Integration Sprint for one workflow, or a phased platform build across several, each phase scoped and signed on its own.

Legacy aware AI integration

We isolate the code paths AI will touch, put tests around them first, and roll out in stages with a fallback at every step. When the code surprises us, we flag it, scope it, and propose a path forward.

Coding agents in your codebase

AI that codes alongside your engineers, with guardrails, review gates, and context on your architecture, so changes are reviewed before they ship.

Agentic workflows

Single and multi agent systems that plan, use tools, and finish multi step tasks, with human approval, audit trails, and fallbacks.

Retrieval (RAG) systems

Answers grounded in your documents, with citations and permissions that match who is asking.

Copilots in your tools

Assistants and chatbots inside Slack, Teams, Salesforce, ServiceNow, HubSpot, Zendesk, and your own apps.

MCP and API integration

Model Context Protocol servers and connectors that give AI scoped, permissioned access to your systems.

Evaluation and LLMOps

Test suites, regression checks, tracing, and cost dashboards so quality is measured, not guessed.

Custom and fine tuned models

Domain tuning, multilingual and multimodal pipelines when an off the shelf model isn't enough.

02 · PACEN ANALYTICS

Data foundations for AI

Every reliable AI system sits on clean, well modeled, accessible data. We design and build that layer, then put AI dashboards on top so your team gets live answers instead of static reports.

TYPICAL ENGAGEMENT

Data readiness review, then a phased foundation build, then your team trained to run it, with us in your corner.

Auditable by design: we log what your team needs to trace and trust every answer, scoped to how you work.

Data architecture

Warehouse and lakehouse design that scales with you, with costs you can see and plan for.

Pipelines and ETL/ELT

Reliable ingestion from your apps, with tests and lineage so numbers can be trusted.

Vector search and knowledge

Embedding pipelines and search indexes that turn documents into usable AI context.

AI dashboards

Executive KPIs, operations monitoring, and AI usage and cost tracking. Leaders ask questions and get answers traced to their source data.

Real time analytics

Streaming data and alerts so you act on events as they happen, not at month end.

Data science on demand

Senior data scientists who extend your team for forecasting, modeling, and analysis.

03 · PACEN INNOVATIONS

Strategy, governance, and training

Technology is the easy part. We help leadership decide where AI earns its keep, put the guardrails in writing, and train the people who will run it.

TYPICAL ENGAGEMENT

An AI readiness assessment, half day AI training, or a fractional Chief AI Officer.

AI Readiness Assessment

Where AI will pay off first, what your data and systems need, and what your team is ready for, in a written plan ranked by value and effort.

Fractional Chief AI Officer

Senior AI leadership without a full time hire: strategy and roadmap, governance, tool and vendor choices, and updates to leadership. Advisory or embedded.

Legacy Risk and Security Review

We review the systems AI will touch for outdated code, vulnerable libraries, weak access controls, and missing logging, and hand you a written fix plan ranked by risk.

AI Safety Net

AI governance, put into practice. We help you draft your AI policies, set up alerts and containment, and document how it all works. Every build ships with an audit trail, sized to what your team needs to review.

Managed Remediation

Want the fix plan carried out? We assemble the right specialists and manage the work against it, so you have one accountable lead.

AI training workshops

Half day AI training for everyday teams, engineers, leadership, and IT, built around your own workflows. Menu below.

AI Partner Retainer

After a build, once your team is trained, we stay in your corner. Advisory or hands on, sized to what you need, with expert backup for the problems your team can't solve.

Education partnerships

AI literacy programs delivered with our education partner, NeuroNest Labs.

04 · PACEN WORKSHOPS

AI training workshops, built around your team.

We offer standalone workshops that come alongside your team, so they can adopt, integrate, and govern AI safely on their own. We onboard teams to AI, show engineers what their legacy code needs before AI goes in, and help leadership think through AI policy. Every session starts with a prep call, so it runs on your real tools, code, and workflows. Online or in person.

HALF DAY · EVERYDAY TEAMS

Working with AI

We onboard your team to AI tools. They run their own tasks with us, learn what's safe to use, and leave with workflows they can put to work right away.

HALF DAY · ENGINEERING TEAMS

Legacy Code and AI Readiness

We sit with your engineers in your own codebase and map what needs to change, and in what order, so AI can be integrated on a clear, staged plan.

HALF DAY · LEADERSHIP

AI Policy and Governance

How to think about AI policy: the risks, the decisions ahead of you, and what a strong policy covers. When you're ready to put it in writing, that's the AI Safety Net.

HALF DAY · OPERATIONS AND IT

Integrating Simple Systems

Messaging tools, assistants, and everyday automations: how they connect to your systems, and how to set them up while keeping risk in check.

EVERY WORKSHOP INCLUDES

A prep call to tailor the session Online or in person delivery A written summary of your next steps
Book a workshop

Stack

We work with what you already run.

MODELS

Anthropic Claude OpenAI Google Gemini Meta Muse Llama and Mistral

CLOUD

AWS Bedrock Azure AI Foundry Google Vertex AI

DATA

Snowflake Databricks BigQuery Postgres + pgvector dbt

BUSINESS SYSTEMS

Salesforce ServiceNow HubSpot Zendesk Slack and Teams

ENGINEERING

Python MCP LangChain and LangGraph Docker and Kubernetes FastAPI Airflow

Not sure which practice you need?

Tell us the workflow that's costing you the most time. We'll tell you where to start.

Book a scoping call